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1. Where is the Police Department located?

The Elgin Police Department is at the corner of Depot St. and N Ave C

• 202 Depot St
• Elgin, TX 78621

2. How do I file a complaint/police report?

You can file a complaint or request an officer by calling the Elgin Police Deparment:

• 512-281-3330
• 512-285-5757
• 9-1-1 (emergencies only)

3. How do I get a copy of an accident report?

• Accident reports can be picked up at the Elgin Police Department 24 hours a day.
• It typically takes 7-10 business days for the report to be ready.
• Records department has an additional 10 business days to complete your records request. 
• There is a fee of $6.00, cash, check or money order only
• No credit card payments accepted.

4. How do I get a copy of my driver's license and/or criminal history?

• You can obtain a copy for your driver's license history and criminal history through the Texas Department of Public Safety (DPS) in Austin.
  1. DPS phone number is (512)424-2000
• For online assistance you can go to the DPS website:
  1. For driver record online go to: https://dpsrecords.com
  2. For Criminal History online go to: https://records.txdps.state.tx.us/DpsWebsite/CriminalHistory

Texas Department of Public Safety

5. How do I get information on someone that was arrested?

• Dispatch is unable to give information on why a person was arrested. 
• All persons will be transported to the Bastrop County Jail or Travis County Jail. If you are unsure where a person was taken, the dispatcher or officer will be able to tell you. 
  1. Bastrop County Jail: (512)549-5073
  2. Travis County Jail:(512-974-0845 opt 4

6. How do I pay for a traffic ticket I received?

Make sure you have your ticket number and amount due. This information is available through Municipal Court.

• Traffic tickets are paid through Elgin Municipal Court (512) 281-0318.  
• Tickets can also be paid by phone (800) 444-1187
• Tickets can also be paid online.

The Payment Group

7. What is the procedure for obtaining an Alarm Permit?

Any business or residence (inside the city limits) that has an alarm needs to obtain an alarm permit through the city.  

• The City Ordinance for Alarms can be obtained on the city website.            
• You will need to fill out an application for the alarm permit that can be obtained at the Police Department, or on the city website
• There is a fee of $50 for business and $25 for residential alarms paid by check or money order only; no cash or credit cards accepted.
•  Alarms are to be renewed annually.

8. Where can I find information about Registered Sex Offenders in my area?

All Registered Sex Offender information can be found on the Texas Department of Public Safety website,

DPS Sex Offender Registry

9. What is the procedure for filing a complaint against someone in the department?

• Any citizen can come to the Police Department to pick up a complaint packet. 
• The packet contains an explanation of the process and a statement form.
• Once the form is filled out you can turn it back into the department and you will receive a receipt. 
• The forms are given directly to the Chief of Police.  
• Someone will be in contact with you as soon as possible to give you an update.

10. How do I find out if I have a warrant?

 Warrant information cannot be given over the phone 

• To find out warrant information you can come into the department and speak with an officer.
• You may also contact Elgin Municipal Court for that information.
•  Some warrant information can be found online on the DPS website.

DPS Failure to Appear/Failure to Pay

11. How do I obtain a police report?

• You will need to fill out an open records request at the Police Department.  
• If it is an open/active case there is a minimal amount of information that can be released.
•  If the request is approved, the records department has up to 10 business days to complete your request.

12. Who can help if I locked my keys in my vehicle?

• Nancy’s Keys is available at (512) 470-5397.
• The officers do not carry lock out kits due to liability issues.   
• If it is an emergency contact the Police Department immediately.
  • Child locked in vehicle

13. Is there an animal shelter in Elgin?

• There are no longer animal shelters in Elgin. 
• The closest shelter is Bastrop County Animal Shelter located at 589 Cool Water Dr, Bastrop, TX 78602  Dr. 
• The Bastrop County Animal Shelter’s number is (512) 549-5160.

Bastrop County Animal Shelter

14. Are there any wrecker services in Elgin?

There are 4 main wrecker services used by the Elgin Police Department,

• US Auto      (512) 541-1429
• JP Towing   (512) 541-1429
• Texas Pride (512) 718-2432
• Freedom Towing and Recovery (512) 818-2155